Privacy policy

Shanghai POVOS Electric Works Co., Ltd. and its affiliates (hereinafter referred to as "POVOS", "We" and "our") are aware of the importance of your privacy information and will respect your privacy. Please carefully read this Privacy Policy (hereinafter referred to as the "Policy") before submitting personal data to POVOS. This Policy applies to POVOS websites and products, devices or applications (collectively referred to as our "Services") that display or link to this Privacy Policy, including but not limited to POVOS official website (, POVOS public account, POVOS Smart Life App, POVOS Internet of Things devices and other services.

POVOS service contains all text, images, the user interface, visual interface, pictures, trademarks, logos, sound, music, art and computer code (generally referred to as the "content"), including but not limited to such content in the design, structure, selection and collocation, expression, look, style and arrangement form, are owned by the POVOS, control or authorized, Or licensed to POVOS and protected by trade appearance, copyright, patent and trademark laws and various other intellectual property and anti-unfair competition laws.

This policy describes how POVOS will handle your data, whether personal or not, but may not cover all possible data processing situations. Information about the collection of specific data of products or services may be provided by POVOS in the Supplementary Policy or in the notice provided at the time of data collection to explain to you the purpose, scope and use of the corresponding information, and provide you with the option to consent, and collect and use the information after obtaining your express consent.

POVOS reserves the right to change, modify, add or remove portions of this Privacy Policy at its discretion at any time. You may review this Privacy Policy periodically to see if any changes have been made. During the process of reading this Policy, if you do not agree with this Policy or any content therein, it may not result in POVOS being unable to provide the relevant services to you normally or achieve the service effect we expect. Therefore, it is recommended that you immediately stop using the relevant services provided by POVOS. If you continue to use the services provided by POVOS, you acknowledge and agree to this policy.

The purpose of this policy is to help you understand the following:

1. How does POVOS collect and use your personal data

2. How does POVOS use cookies and similar technologies

3. How does POVOS disclose your personal data

4. How to access or modify your personal data

5.Protection of minors' personal information

6. How does POVOS retain and protect your personal data

7. Third-party providers and their Services

8. how to contact us

9. How to update this policy

I.  How does POVOS collect and use your personal data

Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data will be submitted to us directly by you when you use our website, products or services and interact with us, such as:

1. The information you fill in and submit when you register as a member or use the relevant services provided by POVOS or other platforms, such as your name, gender, date of birth, ID number, telephone number, email, address, profile picture, nickname, location and other relevant information.

2. When you select services such as purchase, delivery and installation, we may ask for your name, contact information, shipping and billing addresses, and bank card information in order to process your order.

3. When you download or use client software, POVOS may read information related to your device, including but not limited to hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and Settings of the device used to access the service.

4. When you use POVOS iot devices, POVOS may in the case of without notice you read your usage, including but not limited to, equipment types, equipment operation, equipment function frequency of usage, the Internet of things of log information, equipment, upload the measurement data or other information, some of the built-in camera equipment may be filming equipment usage, etc.

5. When you use the POVOS service or visit the POVOS website, POVOS automatically receives and records the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware characteristics and web page records required by you.

6. Location information (for specific services/functions only) : When you download or use client software or access web pages, or use certain POVOS services or iot devices, POVOS may read all kinds of information related to your location. For example, information about the device's GPS signal or nearby WiFi access points and cell towers, country codes, city codes, mobile network codes, cell identifiers, latitude and longitude information, and language Settings may be transmitted to us when you use certain services.

7. Describe how to invoke device permissions

The following device permissions may be triggered when you use the services provided by POVOS. In order to enable you to better manage your information, we will inform you of the purpose of using the permission when applying for the permission to use the product and the possible impact on your use of the service if you do not enable the permission. Please check carefully. Before using a specific function, you can decide whether to grant the following permissions. In addition, you can change the authorization status at any time on the device permission Settings page.

Details of related functions and call permissions are listed below for your reference:

(1) Read and write external storage space (Android version, iOS version) : Used to read and write photos and files on the device in the functions of scanning and user feedback.

(2) Location permission (Android, iOS version) : Used to scan the WLAN list and search for Bluetooth devices nearby.

(3) Camera permission (Android, iOS version) : used to scan the two-dimensional code for device installation, account login and other functions.

(4) Microphone permission (Android, iOS version) : When users use voice search and other functions in Love cooking.

(5) Access to phone (Android, iOS version) : Used to generate device ID locally on the client and quickly contact the after-sales phone.

(6) Enable WLAN permission (Android, iOS version) : Connects to the WIFI issued by the device for device communication.

(7) Enable Bluetooth permission (Android, iOS version) : used to connect the Bluetooth signal sent by the device during fast connection to the device for device communication; For smart devices connected via Bluetooth, Bluetooth permissions are also required for communication.

(8) NFC permission (Android, iOS version) : For fast connection to the device, connect the device NFC for device communication.

Where permitted by law, we also obtain relevant data from public and commercial third party sources, such as purchasing statistics from other companies and obtaining order data from third party e-commerce platforms to support our services. The information you send us in response to the survey, the information we collect when you participate in the user Experience program, and the information we collect when you interact with us and with your POVOS partners. The data we collect depends on the way you interact with POVOS, including the website you visit or the products and services you use, such as name, gender, company name, position, address, email, phone number, login information (account number and password), photo, ID information, etc. In some cases, you may choose not to provide your personal data to POVOS, but if you choose not to, POVOS may not be able to provide you with the relevant products or services or respond to or resolve the problems you are experiencing.


We may use your personal data for the following purposes:

1. Create an account. Use the personal information collected when creating an account on a website or mobile device to create a personal account and profile page.

2. Fulfill your transaction or service request, e.g., fulfill an order. Information related to an e-commerce order can be used to process purchase orders and related after-sales services, including customer support and re-shipping. Recipient information, including name, address, phone number, and ZIP code will be used for delivery. The E-mail address is used to send package tracking information to the user. The list of items purchased is used to print the invoice and allows the customer to identify the items in the package. When you use POVOS customer service phone number, WeChat public and other self-service platform requirement POVOS to provide you with the product installation, maintenance, consulting services, according to your different demands, you need to provide us with your name, address, contact information, product information such as the installation or maintenance, so that the POVOS in a timely manner to provide you with the required services.

3. Activate or verify products or services, control and use equipment. To control some of your devices, you need to use the APP to log in to the account, and complete the network allocation and binding process of the device normally. After completing these processes, you can control the device remotely or within the LAN through the APP. Some devices need to be activated before use. The activation process requires device information, including the MAC address, machine code, and WIFI password. If the activation fails, you can read related device information and logs to evaluate the cause of the activation failure. Also, you may need to use information such as username/password to control your networked devices.

4. Offer location-based services. When using some services, we or a third party service provider may use the location information to provide you with the correct version of the service and provide the accurate location to enable you to obtain the best possible user experience, such as reading your location to understand the nearest warehouse and estimate the delivery time. Or use different programs at different altitudes and regions to ensure the normal realization of equipment functions, etc.

5. Send you the products and services you might be interested information, including but not limited to invite you to participate in the activities of the POVOS, such as promotions, market research, or satisfaction survey, or send you marketing information, if you participate in sweepstakes, contests or similar promotional activities, we the information you provide will be used to manage such activities, as you love, Your cell phone number or nickname may be desensitized to be included in the winning list and published. If the activity is jointly promoted by us and a third party, we may share with them the personal information (the number of users participating in the activity, the list of winners and the contact information of winners) necessary for the completion of the activity, so that the third party can provide you with prizes or services in a timely manner.

6. Send you important notifications, such as operating system or application updates and installations.

7. Provide you with personalized user experience and personalized content, such as obtaining additional product after-sales service.

8. Allow you to use third-party functions. We offer products where some of these features are operated by third party service providers. Therefore, we need to share your information with third parties so that you can experience the full functionality. For example, when you use our service to search for content such as adapters, tool heads, charging cables, filters, etc., we may need to pass your search request to a third party service provider.

9. Collect user feedback. The feedback you provide can help improve our services, device functionality, and more. In order to track the feedback you choose to provide, the personal information you provide may be used to contact you and records will be kept.

10. Conduct internal audits, data analysis and research to improve our products and services.

11. Analyze business operational efficiency and measure market share.

12. Synchronize, share and store the data you upload or download and the data required to perform the upload and download.

13. Comply with and enforce applicable legal requirements, relevant industry standards or our policies.

POVOS may also collect and use nonidentifying data. Non-identifying data is data that cannot be used to identify an individual. For example, POVOS collects aggregated statistics such as website visits, frequency of use of iot device functions, etc. POVOS collects this data to understand how users use their websites, products and services. By doing so, POVOS can improve its services and better meet customer needs. POVOS may, in its sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We will do our best to separate your personal data from non-identifying data and use the two separately. If personal data is mixed with non-identifiable data, it will still be treated as personal data.

When POVOS processes your personal data, we will comply with applicable legal requirements and do so on an appropriate legal basis, including:

1. Processing your personal data for contract performance in response to your transaction or service request;

2. Processing your personal data based on your consent;

3. When we contact you, conduct marketing or market research, process your personal data for the purpose of improving our products and services, implementing and improving our loss prevention and anti-fraud programs, etc., we will do so based on our legitimate interests or those of third parties.

4. We may also process your personal data based on compliance and enforcement of legal obligations.


II.  How does POVOS use cookies and similar technologies


To ensure that our website works properly, we sometimes store small data files called cookies on our computers or mobile devices. A Cookie is a plain text file that a web server stores on a computer or mobile device. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, a site name, and some numbers and characters. With cookies, websites can store data such as a user's preferences or items in a shopping basket.

POVOS enables cookies for the same purpose as most websites or Internet service providers enable cookies, namely to improve the user experience. With cookies, a website can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). With cookies, websites can save Settings, such as the language, font size, and other browsing preferences of a computer or mobile device. This means that users do not need to reconfigure user preference Settings on each visit.

2. Website beacons and pixel tags

We will use other similar technologies like site beacons and pixel tags on our sites. For example, POVOS may send you an E-mail message that contains a click URL that links to content on the POVOS Web site. If you click on this link, POVOS will track this click to help us understand your product and service preferences and improve customer service. If you don't want your activity tracked in this way, you can always unsubscribe from the surging mailing list.

3. Mobile analytics software

In APP, we use mobile analytics software to better understand the functions of our APP in your phone. The software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and the location of the application crash.


4. List of third-party SDKS

We conduct strict security checks on SDKS and other similar applications and require our partners to take strict measures to protect your personal data. In order to meet new service requirements and business function changes, we may adjust the third-party SDKS we access, and promptly disclose to you the latest situation of accessing the third-party SDKS in this Note. Note that the data type of the third-party SDK may change due to version upgrade or policy adjustment. Please refer to the official instructions of the third-party SDK. Currently, the application has access to the following third-party SDKS:

Huawei device management service SDK

Purpose Of collecting personal information: Verify the end cloud authorization with Huawei cloud. To ensu

re that your products are always satisfied

Harmony OS Connect certification requirements

Type of personal data to be collected: device-related hardware identifiers, hardware parameters, and system version information

Third-party SDK Privacy Statement: Click to view Huawei Device Management Services and privacy statement

In the absence of relevant information, we will not be able to provide you with the core content of our services.

III.  How does POVOS disclose and share your personal data

Your personal information will be kept strictly confidential and will only be shared with data recipients in the categories listed below. In addition, we will only share your information with third parties other than those listed below with your consent, and you will have the option to allow us to share your information.

1. POVOS affiliated companies. Your personal information may be shared among POVOS affiliates in order for us to provide services to you, to recommend information that may be of interest to you, or to protect POVOS or other users or members of the public from personal and property damage. We will only share necessary personal information. If we share your personal sensitive information or the affiliated company changes the use and processing purpose of personal information, we will seek your authorization and consent again.

2. Authorize partners. We may share your information with trusted authorized partners. We may share your account information, device information and location information with authorized partners to ensure the smooth completion of our services for you. However, we will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share the personal information necessary to provide the services. Our partners have no right to use the shared personal information for any other purpose. Currently, our licensing partners include the following types:

Authorized partners for advertising and analysis services.

Resellers, suppliers, service providers and other partners. Our distributors, suppliers and service providers include institutions providing technical services, telecommunications services, customer services, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.

We will sign confidentiality agreements with companies, organizations and individuals with whom we share personal information and will require them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures in an appropriate manner. When using sensitive personal data, we require third parties to use encryption technology to better protect user data. If it is found to violate the agreement, effective measures will be taken and even the cooperation will be terminated.

To comply with the mandatory requirements of laws and regulations, court orders or requirements of government authorities, to safeguard the public interest, or to protect the personal and property safety or legitimate rights and interests of our customers, POVOS or POVOS employees.

Obtain your consent separately from other parties. In addition to the sharing described in this Privacy Policy, we may also share your information with third parties when you agree to share it or request to share it.

3. Information that does not require consent

We may share anonymous information with third parties in aggregate form for commercial purposes; We may share with them general usage trends of our services, such as the number of customers among specific groups of people who purchase certain products or engage in certain transactions.

In accordance with the provisions of relevant laws and regulations, we may share, transfer or publicly disclose your personal information without your authorization and consent under the following circumstances:

Those relating to the security of the state or national defence;

Those relating to public security, public health or vital public interest;

Those relating to criminal investigation, prosecution, trial and execution of judgment;

To protect your or other individuals' life, property and other major legitimate rights and interests, but it is difficult to obtain the consent of the person;

Personal information disclosed by you to the public;

Personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels.

Necessary to maintain the safe and stable operation of the products or services provided, such as the discovery and disposal of faults in the products or services.

Other circumstances prescribed by laws and regulations.

By law, by sharing and transfer of the processing of personal information, and ensure the data receiver cannot recover and identify personal information main body, does not belong to the foreign share, transfer and disclosure of personal information, the preservation and processing of such data will be without prior notice to you and ask for your consent.

If you do not agree that we provide your personal information to third parties in accordance with the above terms, please stop using our services immediately.

IV.  How to access or modify your personal data

You should ensure that all personal data submitted are accurate. POVOS will do its best to maintain the accuracy and completeness of personal data and to update these data in a timely manner. Where required by applicable law, you may:

1. Have access to specific personal data we hold about you;

2. Require us to update or correct your inaccurate personal data;

3. Refuse or restrict our use of your personal data;

4. Ask us to delete your personal data or voluntarily log out of your account.

If you would like to exercise your rights, please contact us online at For security purposes, we may ask you to verify your identity (for example, by asking you to provide a written request or other means) before processing your request. We refuse to process requests if we have reasonable grounds to believe that they are deceptive, unenforceable, or impair the privacy rights of others.

When you or we assist you in removing the relevant information, we may not be able to remove the relevant information from the backup system immediately due to applicable legal and security technical limitations, we will securely store your personal information and limit any further processing of it until the backup can be erased or anonymized.

Before your personal data is deleted or your account is cancelled, please back up and properly keep your account information and other relevant data, as well as the transaction vouchers and bills of products and services, in case you are unable to enjoy relevant after-sales services or need to pay extra fees. After personal data is deleted or your account is cancelled, you may not be able to continue to use our services, and you will not be able to retrieve any content or information in or related to your account.

After you cancel your account, we will stop providing you with products or services and, upon your request, we will delete your personal information within 15 working days unless otherwise required by law.

You also have the right to revoke your consent at any time when POVOS processes your personal data based on your consent, as required by applicable law. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before the withdrawal, nor will it affect our processing of your personal data based on other appropriate grounds of justification.


V.  Protection of minors' personal information

POVOS provides products and services mainly for adults. If you are a minor under the age of 14, you should read these Guidelines in the presence of a guardian before using our products and/or services, and you should ensure that you have obtained the consent of your guardian to use our services and provide us with your information. We will focus on protecting minors' personal information in accordance with relevant national laws and regulations.

If your guardian does not approve of your use of our services or provide us with information in accordance with these Guidelines, please terminate your use of our services immediately and notify us promptly.

Where personal information is collected from a minor with the consent of a parent or legal guardian, we will only use or publicly disclose this information if it is permitted by law, expressly agreed by the parent or guardian, or necessary to protect the minor.

If you are the guardian of a minor, please contact us in time if you have any questions about the minor in your custody using our services or the user information provided to us. We will protect the confidentiality and security of minor users' information in accordance with relevant national laws and regulations and the provisions of this Guide. If we find that we have collected personal information from a minor without the prior consent of a verifiable parent or legal guardian, we seek to delete the data as soon as possible.

VI.  How does POVOS retain and protect your personal data

In principle, personal information collected and generated by us in the People's Republic of China will be stored in the People's Republic of China.

POVOS values the security of personal data. We will retain your personal data for as long as necessary for the purposes stated in this Policy, unless required or permitted by law to extend the retention period or otherwise permitted by law. The storage period of data may vary according to different scenarios and products and services.

POVOS shall not be liable for security breaches caused by third party access to your personal information due to your failure to keep it private. Notwithstanding the above, you should immediately notify us of any unauthorized use of your account by any other user of the Internet or any other security breach. Your assistance will help us protect the privacy of your personal information.


VII.  Third-party providers and their Services

To ensure a smooth browsing experience, you may receive content or web links from third parties outside POVOS and its partners (hereinafter referred to as "third parties"). POVOS has no control over such third parties. You can choose whether to access links, content, products, and services provided by third parties.

POVOS has no control over the privacy and data protection policies of third parties and such third parties are not bound by this Policy. Please refer to the privacy policies of these third parties before submitting personal information to them.


VIII.  how to contact us


Address: No. 99 East Wenxiang Road, Songjiang District, Shanghai


Telephone: 021-57777775

For security purposes, you may be required to provide a written request or otherwise prove your identity. Normally, we will reply within 15 days. If you are not satisfied with our reply, especially if our personal information processing behavior damages your legitimate rights and interests, you can also make a complaint or report to the Internet, telecommunications, public security and municipal regulatory departments.

If you consult us, we will provide you with information on the relevant avenues of complaint that may be applicable to your situation.

IX.  How to update this policy

In order to provide you with better service and better user experience, this Agreement may be modified according to business adjustments, laws and regulations or policy changes. If you continue to use any of our services or visit our relevant websites after any adjustment or change in our Privacy Policy, we believe that this represents that you have fully read, understood and accepted the revised Privacy Agreement and are bound by it.

If we want to use the information for other purposes not specified in this Agreement, we will seek your consent again in the form of signing the agreement, pop-up prompt, announcement on the site, updating this Agreement, etc.


Updated effective date: July 28, 2022